DIOSA Ventures Return and Refund Policy
At DIOSA Ventures, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase, we offer a straightforward return and refund process to make it easy for you to return products that don’t meet your expectations. Please review the details of our policy below.
Eligibility for Returns
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-returnable items: Certain items, such as opened or used cosmetics, may not be eligible for returns due to health and safety regulations.
- Return Period: Returns are accepted within 14 days from the date you received the item.
How to Initiate a Return
If you wish to return an item, please follow these steps:
- Contact Us: Email us at [contact email] within 14 days of receiving your product, providing your order number and a brief explanation for the return.
- Return Authorization: Once your return is approved, we will send you instructions on how and where to send your item. Please do not send items back without authorization.
- Packaging: Pack the item securely in its original packaging to ensure it reaches us safely.
Return Shipping Costs
- Responsibility: Customers are responsible for covering the return shipping costs.
- Tracking: We recommend using a trackable shipping service, as DIOSA Ventures is not liable for returns lost in transit.
Refunds and Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed as follows:
- Processing Time: Refunds will be issued within 5-7 business days after we receive and inspect the return.
- Payment Method: Refunds are issued to the original payment method used for the purchase.
- Non-Refundable Charges: Original shipping fees and any applicable transaction fees are non-refundable.
Exchanges
If you would like to exchange an item for a different color, size, or product, please follow the return process above. Once the return is processed, you can place a new order for the desired item. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. To help us expedite the process, please provide:
- Order Number: Include your order number in your email.
- Photos: Attach clear photos of the damaged or defective item for our review. We will work with you to provide a replacement or full refund for defective or damaged items at no additional cost to you.
Exceptions and Limitations
- Sale Items: Items purchased during sales or with discount codes may be final sale and not eligible for return. Please refer to the specific terms of the promotion.
- Late Returns: Returns received after the 14-day window may not be eligible for a refund or exchange.
Contact Us
If you have any questions or need assistance with your return, please contact us at:
- Email: sales@diosaventures.com
- Address: Coming Soon, United States
Thank you for choosing DIOSA Ventures. We are here to ensure a pleasant shopping experience and are committed to resolving any issues with your order.